EMORIE · SUPPORT
How can we help
with Emorie?
Find help with conversations with Asakura Hiyori, Emorie Pass, and Conversation Credits. If you still need a hand, contact support.
Contact supporteerf0309+emorie@gmail.com
Browse common questions
A little more time to know someone.HELP CENTER
Common questions
Choose a topic to find the next step.
How do I start a conversation with Hiyori?
On the home screen, choose “朝倉ひよりと出会う” (Meet Asakura Hiyori) or “朝倉ひよりと話す” (Talk with Asakura Hiyori). After the first meeting scene, tap “ひよりに話しかける” (Say hello to Hiyori) on the final screen to open the chat.
My message could not be sent
If you see “送信できませんでした” (Message could not be sent), tap “再試行” (Retry) to try sending the same message again. Tap “入力に戻す” (Return to input) to put the text back in the composer.
Where can I view Pass or Credits?
Open the purchase screen from “Pass” at the top right of the home screen. Products and prices appear when purchase information is available. To restore a previous purchase, choose “購入を復元” (Restore purchases) on the same screen.
No products appear on the purchase screen
If purchase information cannot be retrieved, products may not be available to buy. If the message persists, contact support and describe your device and what the screen shows.
Where can I read the privacy policy and terms?
The official text is being prepared and will be published on these pages.
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